Is NetSupport Manager is trying to remotely access your machine? If you did not choose to install yourself, then you must read this guide to know the reality behind it. 

NetSupport Manager- Is is legit?

NetSupport Manager is a genuine platform developed by “NetSupport Limited“. It works as a remote access tool. It is a cross-platform tool that is compatible to various OS including Windows OS, Linux, Chrome OS, Mac and so. It is used by the admins to remotely access their client’s computer system for any support and service. But other RAT, now it is being misused by the cyber criminals to illegally access the victims systems and exploit it.

The fake version of NetSupport Manager usually spreads via fake update links of flash players, browser versions and spam email links. Once installed on the targeted system, it allow the remote hackers to control the infected machine. After gaining access, NetSupport Manager RAT virus attempts to collect banking information, login and credentials of secure web pages like Emotet-banking Trojan.

Not only that, it can download and install other harmful malware on the negotiated system. Thus, if you have suspected NetSupport Manager fake version app, then you should quickly remove it.

Clicking on Fake Update Links May Drop The Malware

According to the research, NetSupport Manager malware initially targeted countries like USA, Netherlands, and Germany. But it is spreading rapidly worldwide infecting users of various other countries.

The reason behind you may be suffering from NetSupport Manager RAT, may be clicking on harmful links in an infected website. As said above it may also be invited through fake update links from a redirect website.

NetSupport Manager RAT Arrival Source

NetSupport Manager RAT Arrival Source

If the user click on the infected link, the malicious code starts running within the background. The malware is reported to execute a javascript code from the Dropbox. It file contains the payloads of the malware and instructions to execute.

The javascript file is programmed to escape the anti-virus detection and get easily installed on the target system without the consent of users. This is how NetSupport Manager RAT malware can get through your computer system.

The Infected JavaScript File Executes the Activities

Once the payload of the malware is downloaded, the technical instructions within the JS file is used to initiate a communication with the hacker via Command & Control server. Now the infected JS file harvest various system related information and send to its authors in an encrypted format.

The information usually contains:

  • User name
  • IP address
  • Computer name & OS version installed
  • Firewall details and any other security program active
  • Running processes and so on .

After analyzing the information, the remote hacker then send further instructions to download another javascript file named as “Update.js”. This file contains the NetSupport Manager program in a zipped format. The JS file commands the Powershell to further download the final malware on the victim’s system. It then creates a unique client ID on the infected system that can be used to remotely access the PC.

After being installed, NetSupport Manager RAT, manages to accomplish various changes to the system like:

  • Modifying Windows Registry
  • Disables various functionality that can report the existence of the malware
  • Shut downs the firewall;
  • And keep some of its files hidden to escape its removal.

As said above, NetSupport Manager RAT can be used illegally to harvest various sensitive information from the system. And it exploits crucial system settings that will expose its vulnerabilities to more such threats. It is very important to be aware of trending malware to stay prevented : Top 10 Most Damaging Malware April 2019 Update.  So, you have suspected this malware which you does not choose to install yourself then it might be a malware that needs to safely removed from the system.

How to Remove NetSupport Manager Trojan

The removal process of NetSupport Manager Trojan is tough like any other virus. It can leave you puzzled as it does too many modifications to the system internal settings. This may take enough time and patience to do it manually. That even may not ensure you complete removal.

For our readers to understand, we have put our best possible solution that can help to remove this threat. But we suggest you to only try this if you are familiar with system configurations, registries keys and its subkeys values and also boot settings.

While performing the manual solution, be enough cautious and if you get confused at any point of time, them leave it and take the help of powerful anti-malware program to detect and remove the virus. This will not only ensure safe removal of NetSupport Manager Trojan but also restore default system settings.

Special Offer
“NetSupport Manager Trojan” may reinstall itself multiple times if you don’t delete its core files. We recommend downloading Spyhunter to scan for malicious programs. This may save your precious time and effort.
Download SpyHunter 5 Anti-Malware
More information on SpyHunter, steps to uninstall, EULA, Threat Assessment Criteria, and Privacy Policy. Spyhunter scans the infected PC for free but you need to purchase its full version for complete removal.

To Remove NetSupport Manager Trojan, follow these steps:

The manual steps below contains the instructions separately to avoid any confusion to our readers. Please follow the links below and perform them one by one. If you are going for the manual removal process, then we recommend you to print/download these instructions. Or you can open it from another uninfected computer or laptop. And follow step-by-step manual removal instruction: Windows OS PDF Guide.




HitmanPro.Alert is an advanced anti-malware program that takes on proactive approach towards threat behavior and its activities. Its cloud-based scanning technique is deeply scans the system to the possible locations where threats mostly resides. This is a real-time malware program that delivers protection from latest threat, crypto-malware, ransomware, exploits, spyware, risks related to online transactions.

HitmanPro.Alert is best-in-class that provides various advanced features like:

      • Safe Browsing;
      • Exploit Mitigation;
      • Risk reduction:
      • Key-loggers Protection and many such.

Running HitmanPro.Alert on your computer will provide your real-time status, checks the browser integrity and alerts or any suspicious activity. So that you can have a safe browsing and online transactions. Read the full review of HitmanPro.Alert here.

Steps To Install And Run HitmanPro.Alert

      • Click on the provided link to download HitmanPro.Alert anti-malware;
        HitManPro.Alert Step1

        HitManPro.Alert Step1

      • Now, open the download folder or where your program is downloaded to locate “hmpalert3”;
        HitmanPro.Alert Step 2

        HitmanPro.Alert Step 2

      • Click on it, to begin the installation;
      • It will ask your User Account control, if prompted click on “yes”;
      • The download should begin shortly. HitmanPro.Alert window will appear, where you need to choose the options:
        HitManPro.Alert Step3

        HitManPro.Alert Step3

        Choose Protection level as Maximum
        And tick the other boxes and finally click on “Install”.
        HitmanPro.Alert only takes 5MB of your memory and is very quick to install.

        HitManPro.Alert Step4

        HitManPro.Alert Step4

      • After the installation is complete, the scan will start. First scan may take up some minutes, as it will scan the whole computer.
        HitmanPro.Alert step 4

        HitmanPro.Alert step 4

      • The scan results are displayed. Carefully look down the list. You can here, the scan has found 1 Riskware and thousands of traces which can be risky.
        HitmanPro.Alert step 5

        HitmanPro.Alert step 5

      • You can select the threat to delete, quranantize, ignore or, mark as safe. If you want to remove all the threats, then simply click on the “Next” button below.
        HitmanPro.Alert step 6

        HitmanPro.Alert step 6

      • HitmanPro.Alert first creates a restore point and then starts the removal process. This helps to recover from any damage.
        HitmanPro.Alert step 7

        HitmanPro.Alert step 7

So, now you are done, with the removal process with HitmanPro.Alert.

HitmanPro.Alert step 8

HitmanPro.Alert step 8

  • Step 4: System Restore Procedure

    • After Removal of NetSupport Manager Trojan, it is important to restore the damages done by it. As it attacks windows registry to add its keys and values to execute as the system starts. All these keys may help the program to regenerate its codes. To repair the registry and restore to its previous state, we recommend the “Reimage Tool“, that cleans all the traces of threat and fix all windows errors.
      reimage To repair virus

      Reimage To repair virus

Best Practices To avoid Such Infections

  • Keep a secure firewall for the system. This will help block any unwanted internet connections to your device.
  • Do not open spam mail attachments from unknown sender. This is the common way through which malicious programs intrude inside. Thus, we should be cautious while getting mails from non-trusted sources.
  • Keep the software program updates, so that it does not have any security patches.
  • Be very cautious while downloading any freeware from third-party websites. Always download software programs from official websites. Thus avoiding any accidental download of Adware/PUPs.
  • Do not use public wi-fi for online transactions, as they are not fully secure and can infect the device.
  • Use a powerful anti-virus program that will keep track of the security.

By following the above tips, you can avoid viruses or unwanted programs entering on your computer. Hope this article is helpful to you.

More From Unboxhow