“ERROR CODE 72” is another tech scam that is actively running on various deceptive domains. The warning states that “Microsoft protected your PC” as the system is infected with multiple viruses. As a result the computer’s window is blocked and users should immediately call on the provided support number for assistance.

There are various scam sub domains that has found to be associated with this scam, with azurewebsites.net domain address. However, it appears legitimate as it mimics the Microsoft Azure, which is the website hosting platform. But users should not mistake it to be anywhere associated with Microsoft. In fact, the scamming page is purposefully designed by con artists to trick users in many ways.

Additionally, users should know that, Microsoft does not show such type of alerts to its users, or any websites doe not have the ability to detect any threat on your system. So, “ERROR CODE 72” should be considered as fake and users should not trust it.

ERROR CODE 72 pop-up scam

ERROR CODE 72 pop-up scam

The “ERROR CODE 72” site display the following warning:

Products Office Windows Surface Xbox Support

Call support

Call support +1-833-378-3348
This computer window is disabled.
This computer is infected with Trojan horse virus.
Your computer warns you that you are infected with porn spyware and viruses.
1. Trojan horse virus
2. CSRSS.EXE Trojan virus
3. Porn spyware
4. Phishing malware

Please call within 5 minutes.

So that our expert engineers can guide you through the phone removal process to protect your identity.
You must contact us immediately. To prevent your computer from becoming invalid or losing information、
Call support (Toll free) +1-833-378-3348

From the above warning, the ERROR CODE 72 claims that the system is infected with porn spyware, Trojan Virus, CSRSS.EXE virus as well as phishing malware. Thus, users should immediately make a call on the “+1-833-378-3348” toll free number. As such the technicians will guide the user through the removal process.

However, users should not believe on such browser-based scam tactics. As these are tactics to scare users into calling to the fraud numbers. Upon calling, they will ask to remotely access the system to troubleshoot the issues. Further, they may show fake errors on the system and asks users to pay for one-time subscription charge for the services.

Users must not follow their instructions, as this may attempt to redirect to unsafe website to carry out the purchase. And the sensitive details like credit card info, logins and passwords may be used later for fraudulent purchases and transaction. There are many scam websites that uses similar tactics to fool users into believing that their system is infected. Additionally, they ask the users to call on tech support numbers. For instance, “PORNOGRAPHIC VIRUS ALERT FROM MICROSOFT” , scam users in similar way.

How “ERROR CODE 72” spread?

Typically, such scam website open on the new tab unexpectedly if user click on any harmful link or visit any compromised site.

Secondly, if the system has got some potentially unwanted program installed in the form of Adware. When it comes to Adware, they are capable to attack the browser and causes redirection. Thus, you should immediately close the deceptive page. However, if it still appears, then you need a trusted anti-malware scanner to locate the harmful program and remove with all their traces to stop browser redirects.

How To Remove”ERROR CODE 72″ Pop-up Scam?

To Remove “ERROR CODE 72” pop-up ads, follow the steps below:

  1. Block Redirect Pop-ups Alerts from “ERROR CODE 72”
  2. Remove “ERROR CODE 72” from browser’s shortcut.
  3. Remove “ERROR CODE 72” and other Adware from windows OS
  4. Use Anti-malware to scan and remove “ERROR CODE 72” .
  5. Reset web browsers

Note: You should be cautious while performing the above manual removal of “ERROR CODE 72” pop-ups virus. So, as to avoid any confusion.

Step 1: Block the permission for the site to showing “ERROR CODE 72” pop-ups

      1. Google Chrome

        • Open chrome menu by clicking on three vertical dots on top-right corner. Click on “Settings“.
        • On Chrome’s “Settings” Page, scroll down to the bottom of the page  and click on “Advanced“.
        • Navigate to “Privacy and Security” section, now click on “Content settings“.
        • Click on “Notifications“. You will see list of websites that are allowed to show notifications.
        • Search for website showing “ERROR CODE 72” pop-ups. Click three vertical dots beside it, then click on “Remove”. This will prevent to show any push notification.(temporarily)
      2. Mozilla Firefox

        • Open Firefox menu by clicking on click on three horizontal lines. And choose “Options”.
        • On the left side of the page, choose “Privacy & Security”.
        • Go to “Permissions” section and within the Notifications menu choose “Settings” next to it.
        • Locate website showing “ERROR CODE 72” pop-ups. If found choose “block” from the drop-down menu.
        • Click “Save Changes” button.
      3. Internet Explorer

        • On the top-right part of the browser, click on gear icon to open the menu.
        • Select “Internet Options“.
        • Navigate to “Privacy” tab, now choose “Pop-up Blockers” section and click on “Settings”.
        • Locate website showing “ERROR CODE 72” pop-ups. Click on the Remove button.
      4. Microsoft Edge

        • Open Microsoft Edge Menu button, by clicking on three horizontal dots. Choose Settings from the menu.
        • Click on “Advanced” from the left side of the window.
        • Under the “Website permission” section, click on “Manage permission“.
        • Locate website showing “ERROR CODE 72” pop-ups. Click on the X (Clear) button.

Step 2: Remove browser shortcuts from opening “ERROR CODE 72”.

    • Right on the web browser shortcut on your desktop;
    • Choose “Properties”;
    • On the shortcut tab, within the “target” section, search for azurewebsites.net address after “C:\Program Files (x86)\Google\Chrome\Application\chrome.exe” ???.
      Google Chrome Target Properties

      Remove azurewebsites.net From Google Chrome Target Properties

    • If you find anything apart from above, then delete it.
    • Click on “Apply” and “Ok“.
    • Repeat with all the installed web browsers.

Step 3: Remove Unwanted programs/Adware from control Panel.

  • In the taskbar, click on the “Search” icon. And Type “Apps And Features;”
    Apps And Feature Windows 10

    Apps And Feature Windows 10

  • When the “Apps And Features” window opens, you can see the list of applications installed;
  • Go through it carefully and search malicious apps that looks suspicious to you. If you don’t remember to install yourself;
  • If you find such, click on it to expand; And click on “Uninstall”.
    Uninstall application Windows 10

    Uninstall application Windows 10

  • Repeat for all such apps.

If the program does not allow you to remove it, or says the program is running in the background. Then you need to first finish the task from the task manager.

How To End A Task From Task Manager

  • Press “Window key+ R” and type “taskmgr”.
    Open Task Manager Windows 10

    Open Task Manager Windows 10

  • Now once the task manager window opens, perform these steps:
  • Under the process tab, check for the suspicious program still running;
  • If you find it, right click on the name and select “Open file location”;
  • Then click on “End Task”;
    Task manager End Task Windows 10

    Task manager End Task Windows 10

  • Now go to the file location window opened and select the program and delete that file.

Now, follow the above steps to uninstall the suspicious program from your system.

Step 4: Use Anti-malware to scan and remove “ERROR CODE 72”.

“ERROR CODE 72” may reinstall itself multiple times if you don’t delete its core files. We recommend downloading Spyhunter to scan for malicious programs. This may save your precious time and effort.
Download SpyHunter 5 Anti-Malware
More information on SpyHunter, steps to uninstall, EULA, Threat Assessment Criteria, and Privacy Policy. Spyhunter scans the infected PC for free but you need to purchase its full version for complete removal.

Steps To Perform System Scan with SpyHunter

  • Once the program is installed successfully, the SpyHunter 5 Anti-malware program will launch automatically. If it does not then locate the SpyHunter icon on the desktop or click on “Start” ? “Programs” ? Select “SpyHunter”.
  • Now, To start the scan click on the “Home” tab and select “Start Scan Now” button. The program will now start scanning for “ERROR CODE 72” and other associated programs.
    Start Scan Now For

    Start Scan Now For “ERROR CODE 72”

  • The scan will report will all the details of the result about “ERROR CODE 72” along with system errors, vulnerabilities and malware found.

    “ERROR CODE 72” PUP Found

  • Once you have found “ERROR CODE 72”  as shown in the screenshot below:

“ERROR CODE 72” PUP Removal

  • To select an object for removal, just select the checkbox at the left of the object and click on “Next“. You can select or deselect any objects displayed in the “Malware,” “PUPs” or “Privacy” tabs. We have included a convenient “Select All” feature that will allow you to select or deselect all objects displayed in a specific tab. To utilize this feature, simply select the checkbox at the left in the specific tab (9).
Select Objects To Remove

Select Objects To Remove

  • Once you have selected which objects you would like to remove, click the “Next” button.
    Press Next To Clean You PC

    Press Next To Clean You PC

If you want to know more about it, you are welcomed to check out the full review of SpyHunter 5.

Step 5: Reset web browsers

Use Hitman Pro. Alert To Scan And Remove Malicious Programs

Running HitmanPro.Alert on your computer will provide your real-time status, checks the browser integrity and alerts or any suspicious activity. So that you can have a safe browsing and online transactions. Steps To Install And Run HitmanPro.Alert

      • Click on the provided link to download HitmanPro.Alert anti-malware;
        HitManPro.Alert Step1

        HitManPro.Alert Step1

      • Now, open the download folder or where your program is downloaded to locate “hmpalert3”;
        HitmanPro.Alert Step 2

        HitmanPro.Alert Step 2

      • Click on it, to begin the installation;
      • It will ask your User Account control, if prompted click on “yes”;
      • The download should begin shortly. HitmanPro.Alert window will appear, where you need to choose the options:
        HitManPro.Alert Step3

        HitManPro.Alert Step3

        Choose Protection level as Maximum
        And tick the other boxes and finally click on “Install”.
        HitmanPro.Alert only takes 5MB of your memory and is very quick to install.

        HitManPro.Alert Step4

        HitManPro.Alert Step4

      • After the installation is complete, the scan will start. First scan may take up some minutes, as it will scan the whole computer.
        HitmanPro.Alert step 4

        HitmanPro.Alert step 4

      • The scan results are displayed. Carefully look down the list. You can here, the scan has found 1 Riskware and thousands of traces which can be risky.
        HitmanPro.Alert step 5

        HitmanPro.Alert step 5

      • You can select the threat to delete, quranantize, ignore or, mark as safe. If you want to remove all the threats, then simply click on the “Next” button below.
        HitmanPro.Alert step 6

        HitmanPro.Alert step 6

      • HitmanPro.Alert first creates a restore point and then starts the removal process. This helps to recover from any damage.
        HitmanPro.Alert step 7

        HitmanPro.Alert step 7

So, now you are done, with the removal process with HitmanPro.Alert.

HitmanPro.Alert step 8

HitmanPro.Alert step 8

Best Practices To avoid Such Infections

  • Do not click on “Allow” button to the Push notifications.
  • Avoid opening spam mail attachments, this is the common way through virus intrude inside. Thus, we should be cautious while getting mails from non-trusted sources.
  • Keep the software program updates, so that it does not have any security patches.
  • Be very cautious while downloading any freeware from third-party websites. Always download software programs from official websites. Thus avoiding any accidental download of Adware/PUPs.
  • Do not use public wi-fi for online transactions, as they are not fully secure and can infect the device.
  • Use a powerful anti-virus program to keep track of the security.

By following the above tips, you can avoid viruses or unwanted programs entering on your computer. Hopefully, this article is helpful to you.

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